FAQ

FAQ

How long will my order take to be ready?

Orders are usually mailed within 2-3 days of the order being placed. Of course this will also depend upon the item - whether I have in stock, how much personalisation is required etc.  I try to keep a stock of partially completed journals so that I only need to add your Title Page or monogramming.

What about Christmas Delivery?

I work extra hours in the studio at Christmas to ensure that my customers receive their orders as soon as possible.  In fact, for the last 8 years, I have still been taking and filling orders up until the week before Christmas.

I need my order quickly - what can I do?

I'm often being phoned by apologetic customers saying "I've just found you but need my gift tomorrow - is it possible?" Yes Sometimes :)  If it's an item that I have in stock, then I will do all I can to get it to you quickly.  In fact, I've had some items in the customers hands the next day. Express Post is highly recommended. Please ring or email to check stock and I will aim to get your item to you as quickly as possible. I love being a last minute gift!

How long does personalisation take?

The longest part of the personalisation process is the Proof Approval process. If we're able to email each other promptly and finalise the Title pages, then the process is much faster.  The first pages of the journal are actually the last pages stitched - I stitch from the last page to the first. Therefore, I am able to preconstruct journals in the studio ready for their new owners.  Each journal takes around 3 - 4 hours to complete so being organised in the Studio helps get my work to my customers in a much quicker manner.

Blind debossing on the leather of course cannot be pre done but does not take very long. The press is heated, the brass letters are set into the block and then pressed into the leather.

Do you really make them by hand?

Yes I do!  And love it. I buy the hides, cut the leather, make the covers, hand fold the paper, dye the threads, stitch the books and do all the finishing touches myself.  I also design the patterns so all the designs are my own own. In fact the Book Wrap is still a design I created that I've yet to see anywhere else.  And I live on 5 acres where I have a separate studio and garden where I enjoy spending many hours making my pieces.