FAQ

FAQ

How long will my order take to be ready?

Products are usually mailed within 3-5 business days of the order being placed. Of course this will also depend upon the item - whether I have in stock, how much personalisation is required etc.  I try to keep a stock of partially completed journals so that I only need to add your Title Page, monogramming or other personalised details.

Need it urgently!  Please let me know in the comments of your order or via email.

I need my order quickly - what can I do?

I'm often being phoned by apologetic customers saying "I've just found you but need my gift tomorrow - is it possible?" Yes Sometimes :)  If it's an item that I have in stock, then I will do all I can to get it to you quickly.  In fact, I've had some items in the customers hands the next day. Express Post is highly recommended. Please ring or email to check stock and I will aim to get your item to you as quickly as possible.

How long does personalisation take?

The longest part of the personalisation process is the Proof Approval process. If we're able to email each other promptly and finalise the Title pages, then the process is much faster. 

The first pages of the journal are actually the last pages stitched - I stitch from the last page to the first. Therefore, I am able to construct journals and Guest books in the studio ready for their new owners.  Each journal takes around 3 - 4 hours to complete so being organised in the Studio helps get my work to you without delays.

Blind debossing on the leather of course cannot be done in advance but does not take very long. The press is heated, the brass letters are set into the block and then pressed into the leather. This is all done in my studio.

Do you really make them by hand?

Yes I do!  And love it. I buy the hides, cut the leather, make the covers, hand fold the paper, stitch the books and do all the finishing touches myself.  I also create the patterns so all the designs are my own own. In fact the Book Wrap is still a design I created in my first year, that I've yet to see available elsewhere.

How Many Pages?

I'm often asked to clarify the number of pages.  Just imagine a regular book - numbers are on both sides of the pages.  Therefore, when I state 192 pages for a journal, then that is counting both sides of the paper. Starting with page 1 on the right side.  Just like a novel, or reference book.

 Can I Request More Pages?

Yes.  However, depending upon the number of extra pages, there is also a cost for the extra leather to wrap around the thickness of the text block. Naturally, this varies but is not a major additional cost.  Typically, starting at $20.